為澳洲家庭提供清晰資訊與貼心支援與我們的團隊傾談  1300 362 226
在您家庭最需要時提供清晰指引

找到合適的照顧。 感受到支援。

了解您的選擇、比較安老院舍,並制定實際可行的下一步——為您所愛的人提供貼心而獨立的指引。

先了解資訊,毋須承擔 覆蓋全澳洲 真人支援
您不必獨自面對

將繁雜的搜尋轉化為清晰的下一步。

告訴我們您身在何處。我們會協助您了解本地服務流程、重要問題,以及適合您家庭的選擇。

資訊優先在分享詳情前進行比較
覆蓋全澳洲具備全國視角的本地選擇
一直相伴的支援從最初的提問到下一次對話
有支援的入住過程

清晰資料。用心整理的選擇。真人協助。

我們把公開資訊與個人指引結合,讓您的家庭可以在毋須被催促作決定的情況下逐步前進。

與顧問交談
01

告訴我們甚麼最重要

分享您尋找照顧安排時的需要、地點、時間及個人優先考慮。我們先聆聽,不會向您推銷。

02

充滿信心地比較

透過清晰的院舍資料、質素指標及費用指引了解取捨,整理出真正適合的選擇。

03

在支持下向前邁進

我們協助您準備問題、聯絡合適的院舍,並跟進入住安排的下一步。

在決定前了解

以淺白語言解答複雜時刻的問題。

RAD(可退還住宿按金)、DAP(每日住宿付款)、ACAT(安老服務評估小組)、暫託照顧、星級評分及安老服務費用,可能令困難時刻更加難以應付。我們會用淺白語言解釋這些術語和選擇,並協助您知道下一步該問甚麼。

澳洲的安老護理費用如何運作

Aged care fees in Australia are broken down into three main parts: a Basic Daily Fee (which everyone pays for living costs like food and laundry), a Means-Tested Care Fee (determined by Services Australia based on your income and assets), and Accommodation Costs (RAD or DAP). We can help you estimate these costs and understand the difference between paying a lump sum versus a daily rate.

院舍照顧還是居家照顧?

Home Care Packages allow you to stay in your own home with visiting support (like nursing, cleaning, or meals), but wait times can be long and support hours are limited. Residential Care is for when living at home is no longer safe or practical, offering 24/7 support. We help families weigh current safety risks against package wait times to find the most practical path.

參觀時值得問的問題

Don't just look at the chandeliers. Ask about staff ratios, especially on weekends and nights. Ask how they manage changing care needs (do residents have to move rooms?), what the menu rotation looks like, and how they handle medical emergencies. A good home will welcome these questions with transparency.

首次評估時需要帶備甚麼

An ACAT/ACAS assessment determines your eligibility for government-subsidised care. Prepare by having medical history, a list of current medications, and examples of daily struggles ready. Be honest about your worst days, not your best ones — the assessor needs to understand the full reality of your situation to assign the right level of funding.

「我們從一份名單和滿心擔憂,變成了可以實地考察的三個選擇。有專人讓這個過程變得清晰易明,區別就在於此。」

問題解答

清晰,值得信賴;貼心,值得致電。

您不必獨自面對

告訴我們正在發生甚麼。我們會協助您找出下一步。

您可以按自己的意願,分享願意透露的內容。一位貼心的入住支援專員會聆聽您的情況、釐清優先事項,並在一個工作天內與您聯絡。

想直接通電話? 1300 362 226
星期一至星期五,澳洲東部標準時間上午 8:30 – 下午 5:00